Contact

Hi! Please read our Return & Refund Policy here before reaching out with return questions.

Email us at contact@soulsecretthreads.com or DM us on Instagram at @shopsoulsecret if you need to get in touch. To help us assist you as quickly as possible, please include one of the following in your subject line or as the first sentence of your message:

  • Refund Request – Include your order number (e.g., Order #12345)
  • Return Eligibility Question – Confirm if your item is eligible for return before shipping or submitting a Return Request
  • Order Status Question – Track or inquire about your order
  • Local Pickup Question – Arrange or inquire about pickup details
  • Local Delivery Question – Ask about delivery availability in your area
  • Discount Code Not Working – Code won't apply at checkout
  • Not Receiving Discount Code – Haven't received your code via email/text
  • Codes Won't Combine – Multiple codes not working together
  • Shipping Question – Inquire about delivery times or shipping options
  • Product Question – Ask about sizing, materials, availability, or restocks
  • Pop-Up Event Inquiry – Request us for your event or party
  • Wholesale/Collaboration Inquiry – Business partnerships or bulk orders
  • Website/App Issue – Report a technical problem
  • Social Media Issue – Report a problem with our social accounts
  • Missing Refund – Haven't received your refund within 10 days of approval
  • General Inquiry – Anything else we can help with

Interested in a Restock?
If you'd like to see an item restocked, please fill out our Restock Request Google Form for a higher chance of it coming back! You can also head to the product listing and click "Notify Me When Back in Stock" to ensure you're notified when it's available again. If you have questions about a specific item and its restock status, email us with the subject “Restock Status”.

Thank you for your patience! We're a small business with a small team, so we truly appreciate your kindness as we navigate everything. If we've made an error, please let us know so we can make it right. Thank you for your grace and continued support – we'll get back to you as soon as possible!