Jane Cardigan *Pre-Order*

Returns

If you’re not completely satisfied with your order, you have 14 days from the date of delivery to initiate a return. To be eligible for a return, your item(s) must be unworn, in original condition, and have all tags attached.

We are not responsible for return shipping fees and do not offer exchanges, as our inventory moves quickly. We are also not responsible for lost or untraceable shipments, so we recommend mailing your return using a carrier that provides tracking services.

To initiate a return, please email us at contact@soulsecretthreads.com with the subject line “Return.” Include your name, order number, item(s) you wish to return, and the reason for returning.

Once we confirm your item(s) are eligible for a return, we'll provide the return address for you to ship your item(s). On the shipping label or inside the package, please include the name used to place the order and the order number so we can process your refund correctly. Shipping costs are non-refundable.

If you’d prefer store credit instead of a refund, include a note in your package. We’ll send you a code to use online once your return is processed.

Refunds

Once your return is received and reviewed, we’ll send you an email to confirm we’ve received your item(s) and to notify you of the approval or rejection of your refund. Please allow 3–5 business days after we receive your return for review and processing.

All items are carefully checked for quality before being shipped. We are not responsible for any damages that occur once an item has been worn, regardless of the circumstance.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
If your return is denied, you’ll receive store credit for the value of the returned item(s).
Returns received after the 14-day period are not eligible for a refund or store credit.

Reasons for denial include: signs of wear, damaged item(s), removed tags, or returns submitted after 14 days of delivery.

Late or Missing Refunds

If you haven’t received your refund within 10 days of approval, please contact us at contact@soulsecretthreads.com and we’ll be happy to assist you.